Complaints & Feedback
In line with the focus on participant rights and person-centred care, Applied Occupational Therapy encourages people to provide feedback through multiple mechanisms including conversations with the director, phone calls, emails, websites and third parties such as funding bodies.
Applied Occupational Therapy welcomes all feedback, including complaints. We encourage people to speak up as it helps us to develop a better service to meet our customers’ needs and deliver positive outcomes.
How to provide feedback or make a complaint?
You can provide your feedback or make a complaint by calling the Director on 0492 827 949 or emailing jayne@appliedot.com.au
What happens when you have made a complaint with us?
We aim to resolve the complaint as quickly as possible.
We will investigate the complaint and ask for their comments and relevant information.
If you are dissatisfied with the resolution of the complaint, you may seek assistance from to the relevant Commission or Ombudsman including:
Disability Complaints Commissioner (Victoria) Ph: 1800 677342 E: complaints@odsc.vic.gov.au
AOT will:
talk fairly, sensitively and confidentially to the person making the complaint in a way which reflects their individual, cultural and linguistic needs.
- help you find a support person or advocate to assist or represent you if you want one
- work with the people involved to decide on a course of action that is satisfactory.
- Keep parties updated on progress of actions
- ensure that there are no negative consequences or disadvantages to you because you have made a complaint.
Please be advised that you may have access to the AOT Feedback and Complaints Management Policy.
